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Refunds
Bab&Tot offers refunds on products within 30 days of purchase with a valid receipt. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging. Refunds can only be issued in the original form of payment.

Once your online purchased returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed.  If you are not approved, it is up to you to pay the shipping fees if you want the item returned to you. Bab&Tot is not responsible for return shipping costs on non-approved returns/exchanges.  Please note that Bab&Tot reserves the right not to ship and cancel an order for any reason.

Exchanges
Our exchange policy lasts 60 days from the date of purchase. If 60 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for an exchange, your item must be unused, and in the same condition that you received it. It must also be in the original unopened packaging.

Some types of goods are exempt from being exchanged.  This includes items that babies often put into their mouths.  We reserve the right to refuse any exchanges.

We only exchange defective items within 60 days of purchase.  If you need to exchange an online purchase of a defective item for the same item, send us an email at hello@babandtot.com and we will send you the requirements for the return.

To complete your exchange, we require the original receipt. Please check with us if you have a problem and we’ll point you in the right direction Bab&Tot always strives to ensure our customers have the best shopping experience.

Once we have received your online purchased to-be exchanged item and it’s inspected, we will send you an email to notify you that we have received your exchanged item. We will also notify you of the approval or rejection of your exchange.  If you are approved, then your exchange will be processed, and we ship out your exchange. Bab&Tot is not responsible for return shipping costs on non-approved returns/exchanges.  Please note that Bab&Tot reserves the right not to ship and cancel an order for any reason.

Sale items
Only regular priced items may be returned for a refund. Sale items may only be exchanged. Under no circumstances may an item that was purchased at regular price be exchanged for the same item at sale value/price. Items that are purchased from our Clearance section are final sale.

Shipping
To exchange your online purchased product, you need to mail your product to: Bab&Tot 30-172 Trowers Rd., Woodbridge, Canada, L4L 8A7.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  Example:  You purchased a red Farm Hopper and we shipped it to you.  You decide you would prefer a blue Farm Hopper instead.  You will be required to pay to ship the unopened and unused hopper  back to us, at your expense, and we will then charge you for the exact shipping charge to then send you the blue Farm Hopper. If the item you received was a damaged product, we will cover the shipping costs of sending you the replacement hopper. Additional charges may apply for shipping oversize or heavy items.  Remote locations may be subject to additional shipping costs.

Depending on where you live, the time it may take for your product to reach you may vary.  We ship using expedited services and, depending upon the season, most packages are processed the day the order is received.
If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We do not guarantee that we will receive your returned item.  Bab&Tot is not responsible for items that may have become lost, stolen or damaged in shipment.  Please note that Bab & Tot reserves the right not to ship and cancel an order for any reason.

For toys or other items without a box the original tags must be intact.

For safety and hygienic reasons, the following products cannot be returned or exchanged:

• Feeding items (ie EZ Squeezees)
• Label Label blankets

The following items are final sale:
• Clearance items
• Items that have been removed or taken out of their original packaging
• Items that have been assembled or modified

*We ship Monday through Friday, excluding holidays.

Please contact Bab&Tot’s customer service prior to returning any products.

Bab&Tot’s Defective Policy
Please contact us regarding any concerns or defective issues. Bab&Tot will issue an account credit or replacement product upon approval.  Please contact Bab&Tot by email at  hello@babandtot.com